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Refund & Returns

Refund & Returns Policy

Effective Date: 2025

We want you to be satisfied with your purchase. This Refund & Returns Policy explains how we handle returns, refunds, and exchanges.

Online Store & Subdomain Applicability

This policy applies to all purchases, interactions, and transactions conducted via the Fishing Expo SA online store, accessible at https://shop.fishingexposa.co.za, as well as any related communications, order confirmations, and customer support interactions.

By using the online store, customers agree to be bound by the terms and policies published on https://fishingexposa.co.za, unless otherwise stated.

Returns

  • Items can be returned within 30 days from the day you received the order.

  • Products must be unused, in original packaging, and in the same condition as received.

  • Contact us at info@fishingexposa.co.za with your order number to initiate a return.

Exchanges

  • We replace defective or damaged products.

  • Exchanges depend on product availability.

Refunds

  • Once your return is inspected, we will notify you of approval or rejection.

  • Approved refunds are processed within 14 days to your original payment method.

  • Shipping fees are non-refundable unless due to our error.

Non-Returnable Items

  • Gift cards.

  • Sale/clearance items (unless defective).

  • Perishable or consumable goods (if applicable).

Shipping Costs for Returns

  • Customers cover return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable service.

Late or Missing Refunds
Online Orders
Refunds and returns for products purchased through shop.fishingexposa.co.za are handled in accordance with this policy and applicable consumer protection laws in South Africa.
Contact Us

For questions regarding Return and Refund Policy, contact us at:
Email: info@fishingexposa.co.za
Contact: Contact us